Credit Debt & Legal (www.creditdebtlegal.co.uk) proudly celebrates it’s 35th Anniversary this year and continues to offer a very personal service to clients. If you’d like to know more of our history please refer to the Credit Debt & Legal website via the link above.
Stuart Hayes and Tommas Graves had previously worked within the Metals Division of the multi-national Shell UK and had known each other for some years, during which time they had liaised on the considerable exposures to risk which London Metal Exchange trading brought upon the company’s ring dealing Membership.
Tom, a Chartered Accountant by profession had been employed both in Practice, in the Stockbroking field and as a Financial Controller prior to setting up the base Office for the company that year in Hatton Garden. He also began and maintains a separate Accountancy Practice to this day.
Stuart Hayes F.C.I.C.M.
Fellow of the Chartered Institute of Credit Management
Stuart, a Fellow of the Institute of Credit Management, brought with him Credit Management expertise formed through many years in the City within Factoring Finance, and as a Group Credit Manager. Debt collection, the major asset of so many businesses was an area of involvement which had long occupied his time and energy. In tirelessly maintaining exposure to loss to a minimum, he developed that “sixth sense” to react spontaneously to enhanced risk and the elimination of it. It was his vision to provide a professional service to small companies where major companies funded in-house expertise by personnel recruitment. Professional expertise on tap, at a price consistent with results.
Of course, the concept of outsider debt collection was not new. But the debt collection industry had an altogether shaky past and many companies even today make their money by charging the client ‘up-front’ for a service that they do not actually perform. A sort of double whammy for the poor old creditor who is sold the optimism of the Agent and perhaps the lie that the Agent ‘has just recovered money’ from that very same debtor. Then the let down, when no result occurs and contact with the agent is thwarted at every turn.
Stuart’s belief that clients should only be charged on success is paramount to Credit Debt & Legal’s philosophy.
CDL provides a very personal service to clients.